Privacy Policy

01Introduction

VLL REMOVALS LTD (“we”, “our”) is committed to protecting your personal data in compliance with UK GDPR.

By using our services or website, you consent to the collection and use of your personal information.

02Data We Collect

When you request a quote or contact us, we collect:

• Name, phone, email
• Pickup/drop postcodes and dates
• Move type, number of people, lift availability
• Service type
• Additional details you provide

Payment details are processed securely and are not stored by us.

03How We Use Your Data

• Provide quotes and services
• Communicate about bookings
• Process payments and invoices
• Improve our services
• Comply with legal obligations
• Handle complaints

We do not sell your data.

04Legal Basis

• Contractual necessity (service delivery)
• Legitimate interests (business operations)
• Legal obligations (tax, insurance)
• Consent (marketing communications)

05Data Retention

• Quote requests: 6 months, then deleted
• Completed jobs: up to 6 years for legal/tax purposes

06Data Sharing

We may share data with:

• Employees/subcontractors
• Payment processors
• Insurance providers
• Legal authorities if required

All third parties are GDPR compliant.

07Your Rights

You can request:

• Access to data
• Rectification
• Deletion
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

Contact: info@vahoralogistics.com

08Security

We implement encryption, secure servers, access control, and staff confidentiality measures.

09Cookies

Cookies are used to improve website functionality and user experience — see our Cookies Policy.

10Complaints

Contact us, or the ICO. Telephone +44 7587 394090.